The best way to make your reservation is online through our website to obtain the best guaranteed rate. If you prefer, you may also book by phone. Please note that online offers are not applicable to phone bookings. Your travel agent can also assist you with their professional expertise.

Yes. One outbound and one return transfer per passenger is included in all prices for bookings made directly through AP Hoteles.

When making your reservation, you must provide all relevant information regarding the services you require, especially your flight date and time, terminal, and number of passengers. This will allow us to reserve your seats on the shuttle bus.

If you are staying overnight at the Hotel, upon arrival we will coordinate everything necessary for your transfer to the airport the following day.

If you are not staying at the Hotel, please enjoy the ParkPlus package. Arrive at least 20 minutes before your preferred transfer time, go to Reception to complete the check-in process, park your car, and proceed to the minibus boarding area for your immediate transfer.

Upon your return, once you have collected your luggage, please call us and proceed to the hotel shuttle bus stop. Under normal conditions, we will arrive within 1 to 30 minutes, depending on traffic and the location of the minibus at that moment.

Once back at the Hotel, continue enjoying the ParkPlus package, collect your car, and go to Reception to complete the check-out process.

If you use the AP Park service, it is essential that you indicate in your reservation the number of passengers, departure time, and terminal. If this information is not provided or if you miss the minibus, we cannot guarantee your transfer until seats are available on the next shuttle.

If you are staying at the Hotel, there is nothing to worry about. Upon arrival, we will coordinate your preferred transfer time for the following day.

The service operates 24 hours a day, 365 days a year.

Hotel to Airport: For your comfort and peace of mind, we reserve your seats in advance and schedule the necessary buses to ensure all passengers depart punctually at their selected time. The scheduled departures are:

03:30 – 04:15 – 05:00 – 05:45 – 06:30 – 07:00 – 07:45 – 08:30 – 09:15 – 10:00, and every hour on the hour thereafter. From 10:00 onwards, we travel to the airport frequently to collect arriving passengers, and you may also use these transfers if seats are available.

Airport to Hotel:  This service operates on demand. Once you have collected your luggage and are ready to leave the terminal, simply call us and we will coordinate your transfer.

It depends on traffic conditions, but normally: 5 minutes to Terminal 1, 7 minutes to Terminal 2, 20 minutes to Terminal 4.

We are not responsible for delays caused by traffic congestion, accidents, weather conditions, or any other unforeseen circumstances.

Yes. The service is limited to a maximum of 5 passengers per reserved room or vehicle.

The free shuttle service between the Hotel and the Airport is limited to one transfer in each direction per room. Additional transfers are subject to extra charges.

Unfortunately, we are unable to assist passengers who cannot board the minibus by their own means, nor can we transport electric wheelchairs, scooters, or similar devices, as our minibuses are not equipped with lifting platforms.

Luggage allowance is limited to 2 standard-size pieces per person, as defined by IATA regulations. Standard luggage is understood as baggage whose total dimensions (height + length + width, including wheels and handles) do not exceed 158 cm and 23 kg in weight. Items exceeding these measurements, as well as bicycles, surfboards, bodyboards, wakeboards, skis, golf bags, fishing rods, weapons, musical instruments, etc., are considered special or non-standard items. If you travel with more than 2 pieces of luggage or with non-standard items, additional charges will apply. Under no circumstances will items weighing more than 23 kg be transported.

Limitations on Pet Transfers in Our Shuttle Service:

• Pets are only accepted if they weigh less than 8 kg and travel in a cabin-approved carrier (as permitted in aircraft or train cabins). They must remain on their owner’s lap at all times.
• Pets weighing more than 8 kg and traveling in crates or carriers intended for aircraft or train cargo holds are not accepted.

Once you have collected your luggage and are ready to exit your arrival terminal — never before — please call us, stating your name and the terminal where you are located. We will immediately coordinate your transfer. If you are unsure of your terminal, please ask an airport staff member.

At the Hotel Shuttle Bus Stop located outside each terminal. Ask any airport staff member, and they will gladly assist you.

Click on the “How to Get Here” tab, where you will find all the necessary arrival information and a QR code. If you scan it with your phone, your navigation system will guide you via the fastest route directly to the Hotel entrance.

Please note that at certain times there may be heavy traffic on the roads leading into Madrid, and you should allow sufficient time to complete the check-in process.

You may cancel or modify your reservation free of charge until 18:00 on the day prior to arrival. To do so, you must use the appropriate channel:

If you booked through our website www.aphoteles.com: Send an email to reservas@aphoteles.com

If you booked through a travel agency: Please contact the agent who handled your booking.

If you booked through another online platform: Please follow the instructions provided on that platform.

In case of a no-show, the total amount of the reserved service will be charged to your credit card.

NR (Non-Refundable) reservations do not allow modifications, are non-refundable, and cancellation entails a charge equivalent to 100% of the reservation amount.

Check-in is available from 15:00 onwards.

Check-out must be completed before 12:00 noon.

We love pets. You may share your room with one pet; however, it must remain under the direct supervision of its owner at all times.

Therefore, pets may never be left alone in the rooms, in any area of the Hotel, or inside any vehicle or trailer. They must always be accompanied by their owner.

You are responsible for any damage caused by your pet. To guarantee payment for possible damages, you must provide a valid credit card or leave a €100 deposit, which will be refunded after the room inspection at check-out.

For sanitation and additional cleaning reasons, an extra charge of €25 per night will always apply.

Limitations on Pet Transfers in Our Shuttle Service:

• Pets are only accepted if they weigh less than 8 kg and travel in a cabin-approved carrier (as permitted in aircraft or train cabins). They must remain on their owner’s lap at all times.
• Pets weighing more than 8 kg and traveling in crates or carriers intended for aircraft or train cargo holds are not accepted.