1.- ACCEPTANCE OF TERMS:
1.1. The firm completion of a Reservation, by any means or Channel, implies the express acceptance of these rules by the Guest or Intermediary, who give their consent at the moment of making the request.
1.2. They also accept that the use of Services will be governed by the rules in force at the time of their use.
2.- DEFINITIONS:
2.1. GUEST: Any of the following:
2.1.1. The natural or legal person in whose name the Reservation has been made.
2.1.2. The natural person who checks in at the Hotel.
2.1.3. Any occupant of the room.
2.1.4. Natural persons who receive any service from Hotel Avion SA.
2.2. INTERMEDIARY: Any person making a Reservation on behalf of third parties, especially wholesale or retail travel agencies, tour operators, internet portals, CROs, and any other sales channels not belonging to the Hotel Avion SA group.
2.3. HOTEL: Any hotel managed by Hotel Avion SA, providing all types of hotel services, including parking areas.
2.4. PRICE: The economic consideration billed by the Hotel for the services provided in each Reservation.
2.5. RATES: The different categories in which prices and conditions are grouped. They may be:
2.5.1. B.A.R.: Best Available Rate at any given moment. Also called Standard Rate or VIP Rate. Subject to changes, modifications, and the cancellation conditions stated below.
2.5.2. NR: Non-Refundable, payable in advance at the time of booking, non-modifiable, with 100% cancellation fees.
2.5.3. OF: Offer, services subject to specific conditions applicable to a particular service, detailed in its description.
2.6. OFFICIAL PORTAL: Refers exclusively to the official website of Hotel Avion SA, where services and products under the registered AP HOTELES brand are managed directly, accessible only via aphoteles.com or aphoteles.es.
2.7. SERVICES: Services provided by the Hotel to the Guest, grouped as:
2.7.1. AP Valet: Pick-up and delivery service for vehicles at any airport terminal.
2.7.2. AP Park: Includes the use of hotel common areas, rest areas, and showers, as well as packages that may include additional services such as meals, parking, transfers, or any other hotel service.
2.7.3. Food & Beverage: Services offered through restaurants, bars, cafeterias, buffets, or similar.
2.8. CHANNEL: Any physical or virtual means used by Hotel Avion SA to market any Hotel Service.
2.9. RESERVATION: Set of Services contracted for the Guest by themselves, the Hotel, or an Intermediary for a specific Stay.
2.10. STAY: Period covered by each Reservation, calculated daily from check-in to check-out.
3.- RESERVATIONS:
3.1. Reservations may be requested:
3.1.1. Directly at the Hotel.
3.1.1.1. In person, by phone, fax, or email.
3.1.1.2. The Reservation is firm once the Hotel sends the confirmation to the Guest or Intermediary, indicating the locator, dates, price, conditions, and other details.
3.1.1.3. It is the responsibility of the Guest or Intermediary to verify that the information in the confirmation email is correct. If no further notice is received, the Reservation is deemed processed correctly.
3.1.2. Through our Official Portal:
3.1.2.1. The Reservation is firm once the system generates the automatic confirmation email, providing locator, dates, price, conditions, and other details.
3.1.2.2. It is the Guest or Intermediary’s responsibility to verify the data in the message. If no further notice is received, the Reservation is deemed processed correctly.
3.1.3. Through other Internet Portals.
3.1.3.1. The Reservation is firm once the Hotel receives the request from the External Portal under its terms.
3.1.3.2. The Guest or Intermediary must verify the data. If no further notice is received, the Reservation is deemed processed correctly.
4. SECURITY DEPOSIT AND STAYS:
4.1. At check-in, the Guest must provide valid credit or debit card details as a payment guarantee.
4.2. If no credit card is available, a €50 deposit must be made at check-in.
4.3. Failure to provide the above may result in denial of services and cancellation of the Reservation.
4.4. Check-in is from 15:00 on the arrival date.
4.5. Check-out must be completed before 12:00 on the departure date.
4.6. Extension of the Stay is only possible with express authorization by the Hotel, at the price set, which must be accepted by the Guest.
4.6. If not accepted or unavailable, the Guest must leave the hotel before the scheduled check-out time.
5. PAYMENT:
5.1. Accepted payment methods: cash in Euros, Visa and MasterCard credit cards, bank transfers prior to service, and electronic payments via the Official Portal.
5.2. Checks, traveler’s checks, and promissory notes are not accepted.
5.3. AP Park services must be paid in cash.
5.4. Non-Refundable (NR) rates must be prepaid; reservations are effective only upon full payment. Otherwise, the booking may be canceled or converted to the B.A.R. applicable to the stay date.
5.5. The Guest, especially per 2.1.2 and 2.1.3, expressly agrees to pay:
5.5.1. Charges related to their stay:
5.5.1.1. If booked via the Official Portal, by phone, mail, email, fax, or in person.
5.5.1.2. If booked through an Intermediary that fails to pay, for any reason, including insolvency or bankruptcy.
5.5.2. Charges for cancellations, modifications, and no-shows (see section 6).
5.5.3. Charges for damage caused to rooms, facilities, furniture, or furnishings.
5.5.4. Charges for theft of hotel property or items in the room.
5.6. Payment obligations are to be met via:
5.6.1. Charge to the card or deposit provided (section 4).
5.6.2. Otherwise, via bank transfer within 5 calendar days after invoice receipt.
6.CANCELLATIONS, MODIFICATIONS, AND NO-SHOW:
6.1. Changes or cancellations must be made in writing:
6.1.1. For bookings via the Official Portal or directly at the Hotel:
6.1.1.1. Email: reservas@aphoteles.com
6.1.1.2. Phone: +34 918 272 527.
6.1.1.3. Official Portal tools only
6.1.2. For bookings via External Portals: through portal tools only.
6.1.3. For bookings via Travel Agencies: exclusively through the agent.
6.2. Reservations (except OF or NR rates) may be canceled or modified free of charge until 18:00 the day before arrival. After that, the total stay will be charged.
6.3. Modifications or cancellations outside these terms incur 100% management fees.
6.4. OF rates are subject to their specific conditions.
6.5. NR rates are prepaid and non-modifiable; cancellation incurs 100% charge.
6.6. No-shows incur a charge equal to the total price.
6.7. Exceptional changes may result in a credit valid for 6 months from the reservation date.
7. TRANSFERS:
7.1. Transfers between the Hotel, Madrid Barajas Airport, IFEMA, or San Fernando train station are courtesy services, accepted by the Guest under these conditions.
7.1.1. Limited to 5 people per reservation; extra passengers subject to B.A.R. charges.
7.1.2. No transportation contract or liability is assumed by the Hotel; the Guest waives claims.
7.1.3. Guests must provide pick-up time, number of passengers, and destination.
7.1.4. Allow at least 30 minutes for check-in/out before transfer.
7.1.5. Guests must board on time; arrive at boarding area 5 minutes early.
7.1.6. Missed boarding due to non-compliance may require waiting for the next available shuttle.
7.1.7. The estimated duration for the Hotel–Airport route is: 7 minutes to Terminal 1, 9 minutes to Terminal 2, and 20 minutes to Terminal 4. The Hotel is not responsible for delays caused by traffic jams, accidents, congestion, or any other reason.
7.1.8. The estimated duration for the Hotel–IFEMA route is 15 minutes. The Hotel is not responsible for delays due to traffic, accidents, or any other cause.
7.1.9. On return trips, the Guest must call the Hotel to coordinate the Airport–Hotel transfer.
7.1.10. The estimated duration of the Airport–Hotel route depends on optimizing passenger pick-ups at the terminals and the route taken by the shuttle buses at each moment. Normally it is less than 30 minutes; the Hotel is not responsible for delays due to traffic, accidents, or other causes.
7.1.11. The Hotel will not assist guests who cannot access the shuttle independently and will not transport electric wheelchairs, scooters, or similar devices.
7.1.12. Luggage per person is limited to 2 standard-sized pieces. Standard size is defined by IATA as the sum of height + length + width (including wheels and handles) being less than 158 cm and weight under 23 kg.
7.1.13. Non-standard sizes include items exceeding the above measurements, as well as animal cages or carriers, bicycles, surfboards, bodyboards, skis, golf bags, fishing rods, weapons, musical instruments, etc.
7.1.14. If the Guest travels with more than 2 pieces or oversized items, additional charges apply as per the B.A.R. rate.
7.1.15. Items weighing more than 23 kg will not be transported under any circumstances.
8.PETS:
8.1. The Hotel allows a maximum of 1 pet per room.
8.2. Pets must always be supervised by their owners and may not remain alone in the rooms, Hotel facilities, vehicles, or trailers.
8.3. Depending on size and weight, charges will apply according to the B.A.R. rate. Please consult your specific case.
8.4. Additional charges may be applied in cases of:
8.4.1. Damage or breakage of room furnishings or fixtures caused by the pet.
8.4.2. Unusual dirtiness beyond normal levels.
9. PARKING:
9.1. Visitors may use the parking lot free of charge for a maximum of 3 hours during their visit to the Hotel.
9.2. Customers using our Restaurant services may park free of charge for up to 6 hours during their visit.
9.3. AP Park services include 1 parking space per room for 1 car during the contracted period.
9.4. AP Valet services include 1 parking space for 1 car during the contracted period.
9.5. These periods may be extended in advance for the desired time at the applicable B.A.R. rate. Payment must always be made in advance.
9.6. If the contracted period expires, the Guest must communicate the desire to extend it. Daily charges will apply according to the B.A.R. rate and must be paid in advance.
9.7. If the period expires without prior notice from the Guest, daily charges will apply according to the B.A.R. rate and must be paid before vehicle retrieval.
9.8. The Hotel is not responsible for damage, theft, or loss of vehicles in the parking areas caused by:
9.8.1. Unauthorized parking.
9.8.2. Parking without respecting the boundaries of each space or not leaving sufficient space between vehicles.
9.8.3. Maneuvers by third-party vehicles, whose owners are legally responsible.
9.8.4. Damage reported in the Inspection Report.
9.8.5. Leaving personal objects inside the vehicle.
9.8.6. Claims made by the Guest after leaving the Hotel.
9.9. In case of an incident:
9.9.1. The Guest must immediately report it to the Hotel Reception, where an incident report will be generated.
9.9.2. The Guest must notify their insurance company so the claim is formally submitted. A copy will be forwarded to the Hotel’s insurer, and the process will continue between both insurers until completed.
10. INTERNET CONNECTION:
10.1. Access to data/Internet via WiFi or cable, using either Guest-owned or Hotel-owned devices, is a free courtesy service provided by the Hotel for the Guest’s convenience, which the Guest expressly accepts.
10.2. The accommodation contract does not generate any obligations for the Hotel to provide Internet access, nor does it constitute any legal relationship or condition creating obligations or responsibilities for the Hotel.
10.3. The Guest expressly waives any claim arising from the provision, interruption, or temporary suspension of Internet/data services for any reason.
11. LOST & FOUND:
11.1. Items lost by the Guest and found by the Hotel will be kept at the Hotel for 10 days from the moment they are located. After this period, unclaimed items will be deposited at the municipal collection point (Punto Limpio).
11.2. If the Guest claims the items within this period, they must arrange pickup and shipment at their own expense within 10 days from the claim. After this period, uncollected items will be deposited at the Punto Limpio.
12. GUEST PROPERTY:
12.1. The Hotel is not responsible for luggage, money, jewelry, valuables, or any other property of the Guest, whether during the stay, while moving through the facilities, using transfer services, or at any other previously mentioned time.
13. DATA PROTECTION:
13.1. The Guest consents to Hotel Avion SA incorporating the data collected during their reservation and stay into a file owned by the Hotel. The purpose is to improve the customer experience and provide commercial information about Hotel Avion SA. The data will not be shared with third parties.
13.2. The Guest may exercise their rights of access, cancellation, rectification, or objection in accordance with the provisions of the Spanish Organic Law 15/1999 of December 13 on Personal Data Protection, by sending an email to reservas@aphoteles.com
or a written communication to AP Hoteles at Av. Aragón, 345, 28042 Madrid.